Carpet Cleaning Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Harringay provides professional cleaning services to domestic and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person or organisation requesting and paying for the services.

Company means Carpet Cleaning Harringay, the provider of the cleaning services.

Services means any carpet, upholstery, rug, mattress or related cleaning service supplied by the Company.

Premises means the property or location at which the Services are to be carried out.

Technician means any employee, contractor or representative of the Company carrying out the Services.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its normal operating area, which includes Harringay and surrounding districts. Availability may vary depending on location, access and scheduling constraints.

The specific Services to be provided will be described to the Customer during the booking process, including the type of cleaning, areas to be cleaned, and any additional services agreed. The Company reserves the right to refuse any job that falls outside its normal service capabilities or health and safety standards.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s approved contact channels. The Customer must provide accurate information about the Premises, including access details, parking availability, type and size of areas to be cleaned, and any special conditions such as pets, heavy soiling, or previous damage.

3.2 A booking is considered provisional until it has been confirmed by the Company. Confirmation may be provided in writing or verbally, together with the agreed date, time window, service description and price estimate or quotation.

3.3 The Company may request additional information or evidence, including photographs of the areas to be cleaned, to provide an accurate quotation and to assess suitability. The final decision to accept or reject a booking rests solely with the Company.

3.4 The Customer is responsible for ensuring that an adult is present at the Premises at the start and end of the service appointment to grant access and to inspect the work where required. Failure to provide access may result in a call-out charge or cancellation fee as set out below.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is based on the information supplied by the Customer and is valid for a limited period as communicated at the time of quoting. The Company reserves the right to amend the quotation if the information supplied is incomplete, inaccurate or if the Premises conditions differ materially from those described.

4.2 Prices are generally provided per room, per item or per area, depending on the nature of the Services. Minimum charges may apply. The Company will inform the Customer of any applicable minimum charges during the booking process.

4.3 If on arrival the Technician discovers that the level of soiling, access constraints or other conditions require significantly more time, equipment or materials than reasonably anticipated, the Company may propose a revised price. If the Customer does not accept the revised price, the Company may cancel the service and may charge a reasonable call-out fee.

5. Payments and Invoicing

5.1 Unless agreed otherwise in advance, payment is due immediately upon completion of the Services at the Premises. The Company may also require payment in advance or a deposit as a condition of confirming the booking, particularly for larger jobs or commercial work.

5.2 The Company will inform the Customer of accepted payment methods during the booking process. It is the Customer’s responsibility to ensure that an appropriate payment method is available at the time payment is due.

5.3 For approved business and account Customers, payment terms may be agreed separately. Invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest and late payment fees on overdue balances in accordance with applicable law.

5.4 The Customer is not entitled to make deductions or set-offs from any amounts due to the Company unless agreed in writing.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or request to reschedule a confirmed booking by contacting the Company as early as possible. The Company’s standard cancellation notice period is 24 hours before the scheduled start time, unless otherwise stated at the time of booking.

6.2 Where the Customer cancels or reschedules with at least 24 hours’ notice, no cancellation fee will normally be charged. If less than 24 hours’ notice is given, the Company reserves the right to charge a cancellation fee up to a reasonable proportion of the quoted price, to cover administrative and scheduling costs.

6.3 If the Technician attends the Premises at the scheduled time and is unable to gain access, or is unable to proceed due to issues within the Customer’s control such as lack of electricity, water, unsafe conditions or obstructed areas, this may be treated as a last-minute cancellation. In such cases, a call-out or cancellation fee may be charged.

6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather or transport disruption. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any loss or inconvenience resulting from such cancellations.

7. Customer Responsibilities

7.1 The Customer must ensure that the Premises are safe and accessible for the Technician. This includes providing clear access to the areas to be cleaned, adequate lighting, and a safe working environment in line with health and safety requirements.

7.2 The Customer is responsible for moving light furniture and personal items from areas to be cleaned, unless otherwise agreed. The Company does not undertake the moving of heavy furniture, fragile items, valuables or electrical equipment. The Customer must secure or remove valuable and delicate items prior to the Technician’s arrival.

7.3 The Customer must inform the Company of any known issues with carpets, rugs, upholstery or flooring, such as existing damage, loose fittings, colour instability, prior stain treatments or manufacturer warnings. The Company will not be liable for damage resulting from information that has been withheld or not disclosed.

7.4 The presence of children and pets must be managed by the Customer during the Services. The Customer must ensure they are kept away from equipment, chemicals and wet surfaces, and must observe any safety instructions provided by the Technician.

8. Performance of Services

8.1 The Company will use reasonable skill and care in providing the Services and will seek to follow industry-appropriate methods and cleaning standards. However, the results of cleaning can vary depending on the age and type of fibres, nature of stains, level of soiling and prior treatments.

8.2 The Company does not guarantee complete removal of all stains or odours. Some stains and odours may be permanent, particularly where they have been present for an extended period, involve dye transfer, chemical reactions or deep contamination of underlay and subfloor.

8.3 Drying times for carpets and upholstery will vary depending on material, ambient temperature, ventilation and weather conditions. The Technician may provide indicative drying times, but these are estimates only. The Customer is responsible for ensuring adequate ventilation and for avoiding use of wet surfaces until safe.

8.4 The Customer should inspect the work on completion where reasonably possible. Any concerns must be raised with the Technician at the time or with the Company within 24 hours. The Company may, at its discretion, return to re-clean any areas where it is reasonably established that the original Service did not meet the expected standard.

9. Liability and Limitations

9.1 The Company shall maintain appropriate insurance cover for public liability and, where applicable, for its employees. Details can be provided on request.

9.2 The Company’s liability for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repairing the damage or the price paid for the specific Service in question.

9.3 The Company shall not be liable for:

a. Wear, fading, shrinkage or other damage to carpets, rugs, upholstery or other items where the issues arise from inherent defects, age, poor condition, prior cleaning, incorrect installation, substandard dyeing or manufacturing faults.

b. Damage caused by failure of the Customer to follow the Technician’s advice or to disclose relevant information about the items or Premises.

c. Any indirect, consequential or economic loss, including loss of profit, business interruption, or loss of opportunity.

9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle and dispose of any waste generated during the provision of Services in accordance with applicable waste management and environmental regulations.

10.2 Standard waste such as used cleaning solutions, packaging and minor debris will normally be removed by the Company or disposed of through appropriate channels, unless it is more suitable or required for such waste to be placed in the Customer’s refuse or recycling facilities.

10.3 Where specialist or hazardous waste arises, such as contamination with bodily fluids, chemicals or other regulated materials, the Company may need to apply special handling procedures and additional charges. The Customer will be informed where this is the case.

10.4 The Customer agrees not to request or allow the Technician to dispose of any waste in a manner that is unlawful or contrary to local waste disposal rules, including pouring waste into inappropriate drains or leaving contaminated materials in general household waste where this is prohibited.

11. Property Damage and Access

11.1 The Customer must ensure suitable parking or loading access for the Technician’s vehicle, where reasonably possible. Any parking charges or restrictions must be communicated in advance. The Customer may be required to reimburse the Company for unavoidable parking fees and fines incurred as a direct result of inaccurate information or lack of access.

11.2 The Company will take reasonable care to avoid damage to property while moving hoses, equipment and materials through the Premises. However, the Customer should ensure that any delicate surfaces, wall hangings or items along access routes are protected or removed in advance.

11.3 If damage to property occurs and the Company is found to be at fault, the Company may choose to repair the damage, replace the item, or reimburse the Customer up to the amount of the repair or replacement cost, subject to the liability limitations set out in these Terms and Conditions.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as practicable and in any event within a reasonable time after completion, normally within 24 to 48 hours.

12.2 The Company will investigate complaints and may request photographs, access to the Premises or a follow-up visit to assess the issue. The Customer must cooperate reasonably with any such investigation.

12.3 Where a complaint is upheld, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or other appropriate remedy, taking into account the nature of the issue and the limitations of the Services.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information from the Customer only to the extent necessary to manage bookings, provide Services, process payments and handle enquiries.

13.2 Customer information will be handled in accordance with applicable data protection legislation. The Company will take reasonable measures to keep personal data secure and will not sell personal details to third parties.

13.3 The Customer has the right to request access to personal data held about them and to request correction of inaccuracies.

14. Amendments to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices or services offered.

14.2 The version of the Terms and Conditions in force at the time of the Customer’s booking will normally apply to that booking. Continued use of the Services following any changes will signify acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations provided that this does not materially reduce the level of service provided to the Customer.

By placing a booking with Carpet Cleaning Harringay, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.